CHPW strengthens care delivery by expanding clinical expertise, increasing access through both virtual and in-person provider networks, and investing in provider education and culturally responsive training. These managed care tools support high-quality, connected care statewide. As health care delivery became more complex in 2025, strong, trust-based partnerships with Community Health Centers (CHCs) were essential to sustaining access, coordination, and quality of care.

Built on a shared governance model and community-based structure, CHPW’s partnership with CHCs—unlike any other in the state—creates a unified strategy for strengthening access, supporting providers, and maintaining continuity of care when communities need it most.

Pharmacy Program Expansion

CHPW’s “embedded pharmacist” program continued to grow in reach and impact in 2025, reflecting the unique way we partner and integrate with CHCs through our parent organization, Community Health Network of Washington (CHNW). By placing CHPW pharmacists directly within CHC care teams, this model combines data-driven insights with clinical pharmacy expertise as a fully integrated part of care delivery.

Embedded pharmacists work alongside CHC staff in closing medication adherence gaps, improving safety and outcomes, and supporting care teams with real-time clinical insight. Looking ahead, CHPW is expanding pharmacists’ capacity to contribute across additional clinical priorities, creating new opportunities to address care gaps beyond medication adherence and drive lasting, system-level improvements that benefit both CHC providers and members.

CHPW also significantly expanded telehealth through 34 new provider partnerships, including maternity telehealth platform Ouma Health. In addition, 10 sites were added to the MAVEN Project, a specialty care consultation and physician-to-physician support program that connects CHC providers to volunteer medical specialists. This partnership strengthens care delivery in safety net settings by enabling frontline providers to consult with specialists on complex cases, often reducing the need for external referrals and helping patients receive informed care close to home.

Expanded Telehealth Providers

In 2025, CHPW expanded members’ access to care across its Apple Health (Medicaid), Medicare Advantage, and Individual & Family Plans through its virtual care network, successfully transitioning CHPW Virtual Care to online provider MDLive and broadening telehealth offerings to include urgent care, behavioral health, and dermatology. When members aren’t able to use a CHC-provided telehealth service or get an appointment for these specialties, MDLive’s services are available. Medicaid members accounted for 85 percent of all virtual visits with MDLive in the first year, underscoring telehealth’s growing role in improving timely access to care, particularly for these specialties.

By expanding telehealth and specialist connections, CHPW gives providers timely clinical support and helps care teams navigate access challenges, all while continuing to deliver high‑quality care to their patients.